iLab Service Ticket Protocol
There two different teams to address inquires in iLab; the UCSF iLab Support team can address many internal inquires; any external user issues or account updates must be submitted to the Agilent Support team. (*Note: RRP has access to all Agilent tickets and can step in as needed)
UCSF Support ([email protected]) |
Agilent Support([email protected]) |
|---|---|
| Speedtype Issues |
Bugs or 'something isn't working' |
|
Refund request |
User login issues |
|
PO approval |
External user registration/profile updates |
| Core implementation & changes |
Duplicate accounts (can be merged) |
| Internal User role updates | System down or 'lagging' |