iLab Service Ticket Protocol

There two different teams to address inquires in iLab; the UCSF iLab Support team can address many internal inquires; any external user issues or account updates must be submitted to the Agilent Support team. (*Note: RRP has access to all Agilent tickets and can step in as needed)​

UCSF Support ([email protected])     
Agilent Support
([email protected])​
Speedtype Issues 

Bugs or 'something isn't working'​

Refund request​

User login issues​

PO approval​      

External user registration/profile updates

Core implementation & changes​

Duplicate accounts (can be merged) ​

Internal User role updates  System down or 'lagging'