Log in to iLab via MyAccess single sign on or via https://ucsf.ilab.agilent.com/account/login. If you can't log in, email [email protected] with your username and email of the account to receive a reset link.

To Create an Equipment Reservation:

Once you have been accepted into your PI’s lab and assigned speedtypes, you can schedule equipment time.

1. Navigate to the core page
2. In the upper-right-hand corner of the screen click ‘Sign In,’ and select to sign in using University of California San Francisco credentials
3. You will be directed to an authentication page where you will enter your UCSF credentials
4. Once you have entered your credentials, click the ‘Login’ button
5. Select the Schedule Equipment tab and click on the ‘View Schedule’ button next to the instrument of interest. Click and drag on the time frame you would like to schedule your reservation for.
6. A window will pop up that will allow you to verify your reservations details and provide payment information before saving the reservation.

To Create a Service Request:

Once you have been accepted into your PI’s lab and assigned speedtypes, you can create service requests.

1. Navigate to the core page
2. In the upper-right-hand corner of the screen click ‘Sign In,’ and select to sign in using University of California San Francisco credentials
3. You will be directed to an authentication page where you will enter your UCSF credentials
4. Once you have entered your credentials, click the ‘Login’ button
5. Select the Request Services tab and click on the ‘Request Service’ button next to the service of interest.
6. You will be asked to complete a form before submitting the request to the core.
7. Your request will be pending review by the core. The core will review your request and either Agree to the work or they will ask for more information if needed.

You can contact your P.I directly to receive lab manager access or fill out the following form here.

You can find a list of all UCSF cores in iLab here.

Please contact your PI/Lab Group Manager or departmental finance person. iLab support is unable to update speedtype permissions without approval from the PI or designated lab person

When an external customer provides a PO for addition to iLab, please send the copy to [email protected] for application to the customer's lab account. Please keep in mind that an external PO is meant to provide information for the customer's accounts payable department only. Ultimately, the customer will need to submit payment via check or wire transfer, if the customer requests AR information, please refer them to this link: https://tiny.ucsf.edu/iLabpayment

For IOC or fellow UC customers, please provide the customer with the IOC submission form linked here: IOC Form

Once submitted, the IOC information will be added as a 'standing PO' and available for the customer or the core to select as a payment method. Invoices containing an IOC will be handled by RRP central billing by conducting a transfer from the UC customer to the core recharge account.

Click on the left-hand side menu and go to “Invoices” search by adding the digits after CM0-. Example: CM0-12345, use 12345 in the search bar.

If you are a lab user or P.I/Lab manager please contact the core directly to request a refund.

If you are a core administrator please fill out the refund request form here.

At month close, which is typically (but not always) the 2nd business day of the following month, the designated central biller will generate all billing events that are in a Pending Review status.  

UCSF iLab is integrated with PeopleSoft to automatically upload speedtypes which are valid and assigned to a PI owner in PeopleSoft. Common reasons why speedtypes may not be visible in iLab:

1. 1. Project ID is expired in PeopleSoft (The project ID is equal to the speedtype expiration date shown in iLab) 
   2. Gladstone speed type
   3. REAC/RAP speed type
   4. Shared gift
   5. Department overhead speed type

If the speedtype you need to use falls under one of the 5 categories below, please send a request to [email protected] to have it added to the system manually.